Bad service and no response

Every time we buy whiskey which comes from the glass cupboard in the front of the shop at the entrance the process is just so frustrating that we are no longer interested in buying whiskey from this branch. <br> First you need to get hold of someone to open the cupboard and provide you with the empty box for this whiskey. Then the employees are unsure what to do. They either argue with one another or ask 5 different people on who can help the customer. Last weekend I waited 10 minutes just to get the empty container. I wanted 3 of the same whiskey. I was told that I only need 1 container to take to the till. Needless to say at the till I had issues as the teller said that I needed 3 containers. Once again - my problem. The following day we went back for another whiskey. This time we were told that we must go to the teller without the container and they will assist from there. Needless to say at the till we had issues. No one knew what we want or where it is. We even complained to the supervisor who did not really try to make the situation better. She asked us to please refer the matter to customer care. We did. No response...<br>