Bad service and no delivery for paid goods

I bought washing machine on the 10/12/2018 Sales lady Reetha Govender said the machine would be delivered on Friday 14/12/2018, I call on Friday morning to find out what time they will deliver the machine no one could tell me. I didn't go to work sat the whole day at home no machine and they didn't have the decency to call and tell me what is wrong . When i call on Saturday no one knows anything. Monday morning i call Reetha is nowhere to be found and when i called again i was transferred to her, Firstly they were going to send the wrong machine i bought a 10kg Defy Top loader washing machine she is busy telling me about 7kg, I am not happy at all with the service i received and it is appalling that no one in the store was willing to help if i didn't call i wouldn't know when the machine will be delivered even worse if it will ever be delivered. Reetha has a stinking attitude she kept hanging up on my call. There is no way that i can pay for something and not have it delivered as promised now i am getting excuses, Called again and spoke to Kerry apparently there was a dent on the machine but no one called to tell me that and even if i didn't call i doubt they would have called. Left my numbers several times ********** 036 and only now i'm told that there was a dent i must wait for new stock