Bad service and no assistance

Item: Makro
Rating: 1
Author: Lynde J

I don't think Makro must even get 1 star. The orders are not done correct and when you report it you are made out to be the one in error and telling lies. All they can do is say sorry and that they will look into it but nothing further happens. Why can a person get acceptable service or assistance anymore.

Helpful (0)

Replies (1)

Makro's replyOfficial

04 May 2020, 10:02

Good day Lynde,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply04 May 2020, 10:02

Official