Bad service and incorrect IVR

Item: Makro
Rating: 1
Author: Mandisa H

I called the Makro Germiston store and the IVR confirmed that during the Covid 19 the store is available at the same operation hours. At 17h00 you get to the store and the security refuses to let you in through the gate. I went to pick up my store collection order. The store does not pick up!!!!

The security are the worst you can not reason with them. I need the store manager to call me. This is my time my petrol and energy that is used.

Helpful (0)

Replies (1)

Makro's replyOfficial

13 May 2020, 08:08

Good day Mandisa,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply13 May 2020, 08:08

Official