Bad service and inconvenienced

I placed an order with Makro on the 28th of January and they estimated my goods would be delivered on the 30th, and i rescheduled the delivery to the 31st. Today is the 06th of February and i have not yet received my delivery, i called their call centre yesterday and was assured my query would be resolved but i have not received any communication, this is such an inconvenience and frustrating because i have to go to work and get other things done, but they are taking their time to deliver. The have debited my account on the same day i placed the order.