Bad service and experience

I bought a trailer on Saturday 8th December and the lights weren't working. The manager on duty said he will call by 9am on the 9th. Never happened I left the trailer with them to fix. No one called on 10th again. On the 11th I get a call from the outdoor manager saying they reversed my payment I must bring their papers and if I want a new trailer I can come in. The lack of customer service and respect from this woman is not what I expected from Makro. No apology for the inconvenience or anything to say sorry for the shopping experience. The attitude was look it happened get over it just bring my papers. We don't keep people's goods if paid for. Come get a trailer if you want ,I need to know now what you going to do. Even at the end of the call she did not apologize rather telling me the money has been reversed. You have no customer service s****s and you attitude stinks. I hope you get 10x the bad service you just gave