Bad service and damaged products

I always place online orders at makro but the seri received this time was very dissapointing. I placed an online order the early morning on the 28 November 2024 for next day pick up. My order was confirmed but not ready as it said on the app it will be available from 29 November 2024. I phoned the online help line and was told it's black friday and shops are busy. When I was told that I was upset since I placed an online order for normal priced goods and not black friday specials. They gave me the store number and no one answered and I phoned the help line again and was told the store might be busy since it's black friday. I was get from being upset to angry. I never received my order pick confirmation till Saturday morning past nine when the finally did my order after black friday. Now I saw that items had been canceled because there was no stock. I was fuming. I had to go to the store and asked to speak to the online manager and asked him why my order that was for next day pick I only received on the Saturday and not Black friday. He said they are so busy and they have lots of order still needed attention. Excuses Excuses that's all I heard. I asked why your products were canceled and he said they out of stock. I asked oh since my order was done after black friday were these items sold now it's out of stock cause you were more worried about instore sales. He said no there capacity for online was hectic and they are a small online department with lots orders again Excuses Excuses. I told him I'm upset and very dissapointed and won't be making online purchases again with makro Ottery. I went home opened the box and two bottles of bubble bath leaked out in the box and all items were wet with the bubble bath. Normally they Wrap the items in cling wrap but it seems they just wanted to get orders out and packed everything in a hurry. I'm upset and dissapoined at the goods received and online at makro Ottery and even the consultant who I spoke to first at online telling me it's black friday Excuses that's what I got from Makro no accountability. JUST EXCUSES