Bad service and damaged goods!!

I bought a Sultan Ice machine at Makro Polokwane (2013). It stopped working so I took it to the repairs department in Polokwane (May). They phoned in June saying that they can't repair the machine, I should collect a voucher from Makro. I live about 200km from Polokwane. On the 10th of June 2015. I asked the staff for the voucher, they told me that the machine is there and that it has been fixed. I told her of the phone message I got and that I had to drive 200km to Game, what if the machine did not work? Her answer: \Well