Bad Service and communication

Nothing New, It is just worse this month. I did an online order with Makro on Tuesday, 26/08/25, and received a notification that my order was going to be delivered on Wednesday between 8:00 and 20:00. I left the office at 17:00 with no order but, received a notification at 17:38 stating that my order was delivered. Upon arrival the next morning I checked with security if the order was delivered to me and he confirmed a negative. I called the driver Sandile from WUM and he said it will be delivered later in the day. I called again at 15:12 and he said the parcel was taken back to the store without reason. I have been trying to allocate my parcel but no one can help. Also, my parcel was split because the pillows was to come from another supplier and instead I received a gas stove. I informed the company about it but no one can help asking me to log a call/return. I refuse to do that because they cannot even help me and for to do all that work while not wrong is too much to ask. I was told the store will call me but till this hour Nada!!!! I have send mails and only one person called Nomsa (Good manager/customer service) but nothing else is happening and now I must wait till Monday. There is not an order of mine that has no issue.