Bad service amidst COVID19 Conditions - Putting us further at risk!

We had appalling service at the Makro in Centurion on the 15th December 2020.

The store was not busy but then Makro does limit customers in, thus it wouldn't be too busy anyways. Whilst we didn't want be in public for too long due to the rise in COVID19 cases, we needed to get home promptly.

Wanting to purchase just a TV stand, the cashier at the counter was already helping someone, so naturally, we waited.

After she was done however, a customer jumped the line to be assisted by her before us with a receipt or invoice. One customer is fine and we let it slide perhaps because they might have been helped by her earlier.

Yet when a third customer jumped the line and she still assisted that third customer before us, that's when we knew we were being blatantly ignored.

While we did report it to the department manager, he wasn't very reassuring to want to assist.

Makro generally holds customers back purposefully when entering in order to adhere to what I would assume is COVID19 regulations, yet despite this, they are willing to waste our time by not assisting those with ONE item so we can get home quicker and let others in to shop.

THIS. IS. WRONG!!!

I'd like to know what is Makro doing to keep us safe, to compensate for wasting my time, and to properly validate why a cashier would treat customers in such a manner, without the template "we will improve on our services" or "we are handling this matter" response as that will simply not cut it.

If anyone reading this can advise on how to take further action against Makro - who clearly aren't limiting customers in for COVID19 safety reasons - it would be most appreciated.

The more time we waste being in public and potentially being exposed to infection, the less likely we are of getting out of this pandemic.