Bad service all the time

Makro keeps making lives difficult for those new please avoid it.i bought a sponono machine with the understanding that I can use it for my kids laundry,the drum is very small the first time i tried using it.i could only load a few items which led to me buying another machine with fair price because the one I had from Makro was just not serving the purpose.logged a return which was accepted quickly in a day it was collected. Then the next day it was a holiday, today I got an email of rejection. I stated in the return that the item was used once but the drum is too small.now I'm being told the machine has been used,I bought it the 17th of March 2026 return on the 31st of March but they are forcing me to keep such ****.second time purchasing from Makro online but already had bad service twice.How am k supposed to keep something that doesn't serve me? Is it a car?? Makro u can do better