Bad Service, AGAIN

Very angry writing this review right now but, if I don't, I will complain every month as I do except for October this year.

I placed an order on the 4/11/25 at 11:39 which qualifies my order for next day delivery. After placing the order, I received a mail regarding my order and an SMS stating that the order will be delivered to me by Tinyiko the 5/11/25. I left the office at 17:05 on that day thinking, they might leave it with security but instaed while on my way home, I received an SMS that the parcel had failed. I called the driver about the delivery and he stated that it was too late to deliver my parcel and that I must check with the other driver that has taken my order out for delivery for the 06/11/25. I said that due to the weather, they were stuck and could not deliver in time. I thought that will happen today as when I checked my mails for an update because I complained online I received a mail from Makro, Apologising for the inconvinience caused. But there was an e mail right after that saying that a refund has been posted as per the request but I never requested such. This is another bad online shopping experience with the same retailer. I need my order today please.