Bad service after the sale is done

My husband wants to settle his Makro account. He tried several times over the past 2 days to get a settlement amount.They transfer the call from one to the other.Then they tell you , someone will call you back within 1 hour. Really.....its day 2 .......someone is still calling him back. Makro great on advertising .... worst on service after the sale. You will think that they will jump if you tell them that you want to pay them what you owe them , but NO .