1 reviews | Active since Jul 2015
Bad service after purchase of item (false advert)
On the 21st of April 2015, my husband and myself received a special paper for Macro advertising a LG home theatre system with HDMI, Bluetooth, DVD , and USB. As we had been waiting for a home theatre system with the specifications shown, my husband went in and purchased the system on the 23rd of April. When he got to Makro, he noticed that the system did not have bluetooth as advertised. He spoke to a salesperson, and the he just said that it didn't come with bluetooth. He then spoke to the technical manager who stated that the advert was a typing error and apologised for it. My husband still agreed to purchase the device and came home. When we opened the packaging, we noticed that the system had no HDMI either. At this point we were quite upset that Makro hadn't pointed out the second error in their advert. The lack of HDMI was a dealbreaker for us and we took the system back. The technical manager refunded us and said that he is sending an email to head office, and we would receive an offer of a system with the advertised features at the advertised price. 3 months and we are still waiting for Deon to get back to us after at least 2 visits to Makro and countless phone calls
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
