BAD SERVICE.

I bought a fridge from Makro on 3 May 2020 and on 4 May 2020 the status of my order showed 'Order Packed'. I called them after 7 days and I was advised that they can't deliver it because of level 4 lockdown. When we reached level 3 I waited for 7 days again but still the delivery was not made and every time I call them it's either I wait on the line for too long or it they pick up the call I'd be put on mute for too long or the line will just ring for too long with no answer and I've been on the phone the whole morning trying to get hold of them with no success, they don't even reply to my emails. Their service sucks and I will never buy from them again. I just want my refund from them, and they can just keep their fridge, I'll go and buy it from somewhere else.