TZ
Thandiwe Z
1 reviews | Active since Sept 2020
04 Sept 2020, 16:19
Bad Service
I bought a fridge online they delivered a wrong one and put it outside the house I had to put that wrong fridge inside my house, after 2 days they came pick up their fridge and not deliver mine still waiting no one is communicating with me I keep on calling the shop Crown Mines the Manager is always not available bad service
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Sept 2020, 20:17Good day Thandiwe,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Sept 2020, 20:17
Official
Good day Thandiwe,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
TZ
Thandiwe Z's updateReviewer Update
07 Sept 2020, 08:15hi on Satarday i got a call from a lady named Mpho she said the fridges are out of stock do i want a refund i said it will depend on when are you receiving the stock she said let me confirm and come back to you, then hours later i get an invoice of refund. so is this how you guys fix your problem by eliminating it
TZ
Thandiwe Z's update07 Sept 2020, 08:15
Reviewer Update
hi on Satarday i got a call from a lady named Mpho she said the fridges are out of stock do i want a refund i said it will depend on when are you receiving the stock she said let me confirm and come back to you, then hours later i get an invoice of refund. so is this how you guys fix your problem by eliminating it