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Doret J

1 reviews | Active since Sept 2013

02 Jan 2020, 09:58

Bad service

I bought a new double door fridge from Makro on the 20th of September 2019. On Christmas day the fridge just stopped working I reported the problem to Makro Customer Service on the 27th of December 2019. I was told that the technicians do not work on weekends, so waited for someone to assist me on the 29th and 30th. Nothing. I called again this morning and I was told that the technicians can only come to look at the fridge on the 13th of January. This is unacceptable. I can not sit without a fridge for 3 weeks, I had to throw out thousands of rands of food due to this. I am trying to sort this out asap - but my calls get dropped every time I get put on hold, so I m quite fed up right now. Makro please sort this out ASAP My reference number is 464947

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Replies (3)
DJ
Doret J's update02 Jan 2020, 15:53
Reviewer Update
Still no reply from Makro about their bad customer service.
I just get told to wait until the 13th of December by the customer care service. This is unacceptable, it has been a week already. I understand there was public holidays, but to wait until the 13th is ridiculous. I have a family to feed and can not do this without a fridge. Makro please call me urgently!!!!
DJ
Doret J's update04 Jan 2020, 11:14
Reviewer Update
It has been 2 days since I wrote this report , I have also logged complaints on Makro's online service, and I called the customer service numerous time over the last 2 days. And I still have not had one single response from Makro. Makro has ruined my December holiday. I have sitting without a fridge for 10 days. I had to throw away thousands of rands of food that went off, I have to drive to the shop every single day to buy food fresh and ice, and we have been living out of coolerboxes. I drove to Makro store Strubenvalley yesterday to speak to the store manager, who has been trying to be helpful. They called Hisense directly who called Microlight Appliances. Microlight Appliances told me that they will send a technician to my house on the same day (Friday 3 Jan). Friday came and went with me sitting waiting for the technician all day. By Friday afternoon around 3pm I called Microlight Appliances directly and was told that the technician already left my area and will come back Saturday morning between 9 and 10am. I had plans with my family for Saturday - but cancelled my plans because fixing the fridge is more important. 10am Saturday morning came and went. No technician. I am at my wits end.

So Makro the solution is simple. Come and get your fridge, give me my money back, so that I can buy a fridge from a company that will actually give me the customer service I deserve.

I will NEVER buy from Makro again!!!!
Makro
Makro's reply07 Jan 2020, 13:14
Official
Good day Doret

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We respect and value all our customers and assure you that this matter will be our priority.

We have received your complaint and we assure you that this isn't the kind of service you can expect at any of our Makro stores/platforms, please kindly allow us to work on the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team