PA
Ph A
1 reviews | Active since Nov 2019
23 Mar 2021, 11:27
Bad service
No customer service if you stsy far, wont assist with faulty product they sell
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
23 Mar 2021, 11:30Good day Ph Ackerman,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply23 Mar 2021, 11:30
Official
Good day Ph Ackerman,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
PA
Ph A's updateReviewer Update
23 Mar 2021, 13:39Hi Peet, kindly note that you may be in contact with the store directly for the couriers to pick up the item and sent it to the returns department for an assessment and refund. Please note that you will be charged for the collection of the item. Kindly contact the store on ***. When you call the number, do not select any options please wait until the call is picked up by the switchboard agent and you will be assisted further.
Letting the customer contact the store maybe he will just leave it,
Letting the customer contact the store maybe he will just leave it,
PA
Ph A's update23 Mar 2021, 13:39
Reviewer Update
Hi Peet, kindly note that you may be in contact with the store directly for the couriers to pick up the item and sent it to the returns department for an assessment and refund. Please note that you will be charged for the collection of the item. Kindly contact the store on ***. When you call the number, do not select any options please wait until the call is picked up by the switchboard agent and you will be assisted further.
Letting the customer contact the store maybe he will just leave it,
Letting the customer contact the store maybe he will just leave it,
Makro's replyOfficial
23 Mar 2021, 13:53Good day Ph Ackerman,
Thank you for your review.
We have sent you an email on our side, may you please respond to it so that our Hello Peter desk can assist you further.
We assure you that you will not need to contact our store directly, and we will facilitate the process from here onwards.
Hope you find the above in order, and apologies for any inconvenience this has caused.
Warm Regards,
Makro Hellopeter Team
Thank you for your review.
We have sent you an email on our side, may you please respond to it so that our Hello Peter desk can assist you further.
We assure you that you will not need to contact our store directly, and we will facilitate the process from here onwards.
Hope you find the above in order, and apologies for any inconvenience this has caused.
Warm Regards,
Makro Hellopeter Team
Makro's reply23 Mar 2021, 13:53
Official
Good day Ph Ackerman,
Thank you for your review.
We have sent you an email on our side, may you please respond to it so that our Hello Peter desk can assist you further.
We assure you that you will not need to contact our store directly, and we will facilitate the process from here onwards.
Hope you find the above in order, and apologies for any inconvenience this has caused.
Warm Regards,
Makro Hellopeter Team
Thank you for your review.
We have sent you an email on our side, may you please respond to it so that our Hello Peter desk can assist you further.
We assure you that you will not need to contact our store directly, and we will facilitate the process from here onwards.
Hope you find the above in order, and apologies for any inconvenience this has caused.
Warm Regards,
Makro Hellopeter Team
PA
Ph A's updateReviewer Update
31 Mar 2021, 09:11I waited for 4 days to get the final email now you want me to wait another 7 days for my refund After the you said you would refund me and send an email i hade to wait a day for the email now you are wasting time telling i have to wait 7 more daysGive me a full refund for tv box and courier Why do you not want me to full in amount and sign?
PA
Ph A's update31 Mar 2021, 09:11
Reviewer Update
I waited for 4 days to get the final email now you want me to wait another 7 days for my refund After the you said you would refund me and send an email i hade to wait a day for the email now you are wasting time telling i have to wait 7 more daysGive me a full refund for tv box and courier Why do you not want me to full in amount and sign?