Bad service

Good Afternoon

I am writing to share my recent experience at your Bloemfontein store, which was far from satisfactory. During my visit, I encountered several issues that were quite disappointing.

Firstly, I requested an empty box to store my chips to prevent them from being crushed. The cashier behind the till informed me that it was too late to get a box, as the back area where the boxes are stored was closing. When I asked to speak to the manager, she mentioned she would try to find a box, but the lack of willingness to assist was discouraging. I considered leaving my purchases behind due to this lack of service.

Additionally, I interacted with an employee named Patricia Mahalo, whose attitude was unprofessional. When I asked for her name, she responded with a dismissive tone. It is unpleasant to deal with staff members who are unwilling to assist or communicate properly with customers.

Furthermore, I encountered a price discrepancy with a juice product. The shelf price was R155, but at the till, I was charged R269. When I inquired about this, the cashier explained that the price difference was due to the products being different brands—C***** and Makro juice. According to retail rules, the price displayed should be the price charged, regardless of the brand. as a clirnt i am protected by the CPA act.

I urge you to address these issues with your staff to ensure better customer service in the future. Poor service can lead to the loss of loyal customers, and it is essential to prioritize customer satisfaction.

Thank you for your attention to this matter. Regards T Matthys