KM
KAMOGELO M

1 reviews | Active since Feb 2019

21 Jul 2020, 15:00

Bad service

On the 16th of July, I bought groceries including milk from Makro Online. Did not unpack the grocery immediately after it was delivered. This morning as I was unpacking my grocery I realized that 9 bottles of expired milk was delivered instead of 10. The expiry date was yesterday the 20th of July. Makro is not willing to exchange or refund me for the expired Milk because it was bought before the expiry date.

My initial order was 3 x 6 litres of Everfresh UHT Milk Full Cream and they said they didn't have that in stock, so they gave the milk that was about to expire.

What if they had what I ordered in stock, and because the other milk was about to expire they decided to get rid of it by giving it to me.

0
Replies (1)
Makro
Makro's reply28 Jul 2020, 12:48
Official
Good day Kamogelo,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team