bad service

On the 21st of November I ordered a mirror and a steamer from Makro,and I only got the steamer so I kept checking on the app if there is any change and the status was still saying order placed.Then on Monday I contacted makro to hear about the process of the mirror and the lady said to me it has not yet been assigned to the courier. I called again on the 4th of December and I was told that my order was canceled I was not even notified.I only saw on the app that I will get my refund on the 24th of December that is an Inconvenience on my said they should have returned my money as soon as they decided to cancel my order without my knowledge. This is unprofessional I want my money back I can not wait for the whole month I need to get the mirror as soon as possible.