Bad Service

Item: Makro
Rating: 1
Author: Louis M

@Makro_SA Good Day, i was not allowed inside Makro Store because according to Mr Hennie Ooshuizen The President said only fabric mask allowed that covers nose and mouth. I am wearing a transparent mask that to cover nose and mouth. I saw people entering store at Wonderboom with leather and paper and rubber type masks. There is no distance between clients as per President of SA instruction. There is no signs ar entrance informing clients who is wearing transparent masks not allowed in store.

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Replies (1)

Makro's replyOfficial

16 Feb 2021, 12:58

Good day Louis,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply16 Feb 2021, 12:58

Official