MN
Mukhethwa N
1 reviews | Active since Mar 2017
03 Nov 2020, 13:51
Bad Service
I reported a faulty TV THREE weeks ago. I was told a technician will come and assess the TV before replacement/repair... Every 5 days I called looking for an update but I get a different story about the supplier. Today I called again and I was put on hold for more than 45min which I patiently waited for ONLY to be told that I'll get a call back. It's been more than 3 hours waiting for the said "callback"
My TV is only just over a year old so I am well within the 7 years warranty period. Why can't they just honour that?
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
03 Nov 2020, 14:32Good day Mukhethwa,,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Nov 2020, 14:32
Official
Good day Mukhethwa,,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MN
Mukhethwa N's updateReviewer Update
13 Nov 2020, 15:41Good day,
Eventually the TV was collected on the 08th of November. But I have not heard from Makro for more than a week.
I contacted them just now and after waiting for another 24 minutes I was told that the technicians have not captured any info regarding my TV on the System so it will take 21 days from today.
I WANT MY REFUND PLEAS!
Eventually the TV was collected on the 08th of November. But I have not heard from Makro for more than a week.
I contacted them just now and after waiting for another 24 minutes I was told that the technicians have not captured any info regarding my TV on the System so it will take 21 days from today.
I WANT MY REFUND PLEAS!
MN
Mukhethwa N's update13 Nov 2020, 15:41
Reviewer Update
Good day,
Eventually the TV was collected on the 08th of November. But I have not heard from Makro for more than a week.
I contacted them just now and after waiting for another 24 minutes I was told that the technicians have not captured any info regarding my TV on the System so it will take 21 days from today.
I WANT MY REFUND PLEAS!
Eventually the TV was collected on the 08th of November. But I have not heard from Makro for more than a week.
I contacted them just now and after waiting for another 24 minutes I was told that the technicians have not captured any info regarding my TV on the System so it will take 21 days from today.
I WANT MY REFUND PLEAS!