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Ash M

1 reviews | Active since May 2012

29 Jul 2020, 19:44

Bad service

Dear Makro,

I purchased a DSTV decoder including installation (online) , the decoder was delivered on the 28 July.

I called Makro Springfield park on the 28 July, spoke to a salesman in the TV department as the manager was not available (management never available), he transferred the call to a lady in the DSTV department, she took down my details and advised that the DSTV service provider will call me in the afternoon of the 28 July, still waiting !

I need it to be installed asap.

Why the bad service ?

0
Replies (1)
Makro
Makro's reply30 Jul 2020, 08:52
Official
Good day Ashton,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team