Hellopeter
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1 reviews | Active since Apr 2016

12 Aug 2020, 14:27

Bad service

I am totally disgusted with the service at Makro. I bought a cordless *****driver online in November last year. It was faulty to start off with then didn't work at all. After numerous emails and calls, they eventually collected it just before lockdown. Since then I have had no feedback whatsoever regarding the product. I have sent various emails to no avail. Trying to phone them is a nightmare. What does one have to do to get this sorted out?

0
Replies (2)
Makro
Makro's reply12 Aug 2020, 14:32
Official
Good day Jacqueline,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
's update24 Aug 2020, 18:37
Reviewer Update
Another 12 days and nothing has happened. Is senior management on holiday?