Bad service

Ordered and paid for 2 items on 24 November, only 1 item was delivered on 29 November. Immediately let them know. Log a return on 1 December. Got an e-mail from Mpho Moruthane (Makro Care) that they will refund me. Sent a follow up mail on 6 December, no response. Sent another follow up mail on 9 December, no response. Realy don't know what I have expected.

Will rather shop at Amazon or Takealot in future, at least there you get refunded!