LN
Lusanda N
1 reviews | Active since Dec 2011
07 Dec 2025, 13:28
Bad Service
I bought items like I usually do online on Thursday the 4th of December. It was strange that I received one of the items after 8 p.m. on Friday, as they had promised delivery between 8 a.m. and 8 p.m., but it was okay because I received it. I was notified via email and SMS the following day that the remainder of my delivery would be delivered on Saturday, December 6. I called the call centre and they confirmed that it was an error and will be delivered on December 8th, but I haven't received anything yet. A mistake—how? Who for? I anticipate timely delivery of the goods that I paid for. I purchased the items because I wanted to put them to use rather than sit with them all day and not even be aware of what was happening; I now had to call myself to stay informed.
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Replies (2)LN
Lusanda N's updateReviewer Update
09 Dec 2025, 13:02Let me be very clear: I am absolutely fed up with Makro’s useless handling of my order. I have been doing follow-ups twice a day, wasting my airtime, sending emails, and literally chasing your team for basic information — and you say nothing unless I contact you first. This is beyond unprofessional.Your apology means nothing when I STILL have no delivery, no explanation, and no progress. I paid for my order. I’ve waited far past the promised timeframe. And instead of doing your job, you leave me in the dark and expect ME to keep running after you. It is pathetic, honestly.I want answers TODAY — not another “we’re looking into it.”
I want:
I want:
- A confirmed delivery date and time — not guesses, not excuses.
- A real explanation for this nonsense delay.
- Proof that someone is actually working on this, because right now it looks like nobody cares.
LN
Lusanda N's update09 Dec 2025, 13:02
Reviewer Update
Let me be very clear: I am absolutely fed up with Makro’s useless handling of my order. I have been doing follow-ups twice a day, wasting my airtime, sending emails, and literally chasing your team for basic information — and you say nothing unless I contact you first. This is beyond unprofessional.Your apology means nothing when I STILL have no delivery, no explanation, and no progress. I paid for my order. I’ve waited far past the promised timeframe. And instead of doing your job, you leave me in the dark and expect ME to keep running after you. It is pathetic, honestly.I want answers TODAY — not another “we’re looking into it.”
I want:
I want:
- A confirmed delivery date and time — not guesses, not excuses.
- A real explanation for this nonsense delay.
- Proof that someone is actually working on this, because right now it looks like nobody cares.
LN
Lusanda N's updateReviewer Update
10 Dec 2025, 13:18I’m honestly shocked that I’m still sitting without my order. I’ve been the one doing ALL the follow-ups — calling twice a day, wasting my airtime, sending emails, even going as far as contacting the courier myself — and yet Makro still can’t give me a straight answer or deliver what I paid for.And let me make this clear: this excuse about “split deliveries” does not hold any weight at all. I’ve ordered multiple split deliveries from Makro before and still received everything on time. So I refuse to accept that as a valid explanation for this mess.
The courier confirmed to ME — because I had to investigate myself — that they went to the store on Monday the 8th and the order was not staged. They went again on Tuesday the 9th and there was an “instore handover delay.” Why am I, the customer, the one pulling information out of your courier and chasing down answers that should come from YOU?
When I contacted the store, I was sent from one person to another until I forced the issue and demanded a manager. I eventually spoke to Garth Engelbrecht, who said he would assist and even gave me his WhatsApp number. I messaged him this morning — and to no surprise, I’m being ignored there as well.
So now I’m sitting here, still without my order, still without any real update, still doing all the work on YOUR behalf while Makro remains silent. This is beyond poor service — it’s absolutely unacceptable.I expect this to be fixed immediately. No more excuses, no more delays, and no more being ignored. I want my order delivered without any further nonsense.
The courier confirmed to ME — because I had to investigate myself — that they went to the store on Monday the 8th and the order was not staged. They went again on Tuesday the 9th and there was an “instore handover delay.” Why am I, the customer, the one pulling information out of your courier and chasing down answers that should come from YOU?
When I contacted the store, I was sent from one person to another until I forced the issue and demanded a manager. I eventually spoke to Garth Engelbrecht, who said he would assist and even gave me his WhatsApp number. I messaged him this morning — and to no surprise, I’m being ignored there as well.
So now I’m sitting here, still without my order, still without any real update, still doing all the work on YOUR behalf while Makro remains silent. This is beyond poor service — it’s absolutely unacceptable.I expect this to be fixed immediately. No more excuses, no more delays, and no more being ignored. I want my order delivered without any further nonsense.
LN
Lusanda N's update10 Dec 2025, 13:18
Reviewer Update
I’m honestly shocked that I’m still sitting without my order. I’ve been the one doing ALL the follow-ups — calling twice a day, wasting my airtime, sending emails, even going as far as contacting the courier myself — and yet Makro still can’t give me a straight answer or deliver what I paid for.And let me make this clear: this excuse about “split deliveries” does not hold any weight at all. I’ve ordered multiple split deliveries from Makro before and still received everything on time. So I refuse to accept that as a valid explanation for this mess.
The courier confirmed to ME — because I had to investigate myself — that they went to the store on Monday the 8th and the order was not staged. They went again on Tuesday the 9th and there was an “instore handover delay.” Why am I, the customer, the one pulling information out of your courier and chasing down answers that should come from YOU?
When I contacted the store, I was sent from one person to another until I forced the issue and demanded a manager. I eventually spoke to Garth Engelbrecht, who said he would assist and even gave me his WhatsApp number. I messaged him this morning — and to no surprise, I’m being ignored there as well.
So now I’m sitting here, still without my order, still without any real update, still doing all the work on YOUR behalf while Makro remains silent. This is beyond poor service — it’s absolutely unacceptable.I expect this to be fixed immediately. No more excuses, no more delays, and no more being ignored. I want my order delivered without any further nonsense.
The courier confirmed to ME — because I had to investigate myself — that they went to the store on Monday the 8th and the order was not staged. They went again on Tuesday the 9th and there was an “instore handover delay.” Why am I, the customer, the one pulling information out of your courier and chasing down answers that should come from YOU?
When I contacted the store, I was sent from one person to another until I forced the issue and demanded a manager. I eventually spoke to Garth Engelbrecht, who said he would assist and even gave me his WhatsApp number. I messaged him this morning — and to no surprise, I’m being ignored there as well.
So now I’m sitting here, still without my order, still without any real update, still doing all the work on YOUR behalf while Makro remains silent. This is beyond poor service — it’s absolutely unacceptable.I expect this to be fixed immediately. No more excuses, no more delays, and no more being ignored. I want my order delivered without any further nonsense.