Bad service

Good day

I have a LG Refrigerator that is on extended warranty on the 1st of December Mastercare was sent by Makro to repair the refrigerator the technician said the condenser was faulty and replaced it 2 days later. My food all was defrosted and damaged which Makro refuses to reimburse me for. Its policy your refrigerator stops working it is an unforseen problem, I understood and was just happy it was repaired. Yesterday I noticed the fridge was not getting so cold so I turned the temperature to the highest cooling temperature. This morning I got up and the entire contents of my fridge is defrosted all my food is gone bad and what do i do now? It cannot be used either given away or thrown out. Some food got a bad odour and cannot be consumed. I did my xmas shopping just 2 days ago. I cannot afford to replace this quantity of food i have my receipts close to R7000 worth of food from woolworths alone. This I cannot just let it go as christmas for my family is ruined and during the pandemic I have chronic conditions that is why I buy in bulk as to not frequent malls and get infected. My food was until end of January. I have my proof pictures, receipts, witnesses etc. My problem is what is Makro going to do regarding my losses as this is highly now the fault of Makro as you sent out repair people that is obviously ***********. I also want the details of your Ombudsman to report this failing a resolution I am going to hand this over to my attorney as 2 big losses in one month is absolutely devastating as its the pandemic and finances is tight. This email serves as proof that I did contact Makro to resolve this issue promply as Christmas is in 5 days. Failing to assist me I will also claim for damages as I am now in a situation and I do not know what to do. I cannot afford to replace my food. PS. From the first time I bought this fridge i noticed it used to heat up and get very hot at the back of the fridge which was hot i could not touch it. After 5 days I went back to the store and asked the salesman why this is happening he said and I quote 'This is normal these new refrigerators are very high powered and its normal'. I am starting to think this was a faulty unit to begin with. I think Makro needs to take this unit back. After your repair guy came out on the 1st of December I used to walk pass and get a burning smell from the fridge, I am not sure if that is even normal I will contact a technician to enquire about this.