Bad Service

I bought a fridge on 15/02/2020 and I requested that it be delivered to my address. They told me it would be delivered by Tuesday 18/02/2020. I called on Tuesday to follow up on the delivery and was advised that delivery would take place on Wednesday morning at 8. Nothing happened on Wednesday, and when I called that afternoon I was advised that it would be delivered on Thursday morning. Each time I called I NEVER received a reason why delivery had failed. All i keep getting are excuses and lies. Today I was told that my cellphone number was captured incorrectly at the store, that's why they couldn't reach me. Are you serious?! if you have my address, why the hell does my cellphone number matter? I live in a complex, the security would have been able to contact me because they have my unit number. So that is an excuse! I want my delivery fee to be refunded back into my account for the inconvenience caused. I was supposed to leave Johannesburg on Tuesday and now I have had to change MY PLANS because of your incompetence? Not fair! Deliver my item TODAY and refund me TODAY and I want free groceries to put in that fridge, and ALCOHOL for the headache you have given me!!!!!! ! I want an apology as well. That is not how you treat your customers. It's not fair. Some of your call centre agents are also not very pleasant. I don't have time to deal with them now, I'm going to send a separate review and call each and every one of them out for their ****ty service. There's only one supervisor who really tried to help me, I forgot her name, but she was very friendly, patient, understanding and reliable. The rest, MXM! I just want my item to be delivered TODAY PLEASE. Thank you