MK
Mizah K
1 reviews | Active since Mar 2010
05 May 2020, 14:40
Bad service
The online service has been very disappointing, and when you interact with them on the support email or whatsapp you never get any response. Its a pity no one is willing to assist.
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
05 May 2020, 15:24Good day Mizah,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply05 May 2020, 15:24
Official
Good day Mizah,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MK
Mizah K's updateReviewer Update
08 May 2020, 08:46Guys I am really annoyed now, nobody has bothered to call me to resolve this matter, your call centre agents are just useless, i have been put on hold for more than 18 minutes before, today my airtime ran out. This is total bull**** !!! Somebody needs to call me today not tomorrow or any other time, the 7 days delivery time has gone. I am disgusted to say the least !!! somebody needs to pay for all the airtime i have wasted calling you guys, you treat people like **** !!!
MK
Mizah K's update08 May 2020, 08:46
Reviewer Update
Guys I am really annoyed now, nobody has bothered to call me to resolve this matter, your call centre agents are just useless, i have been put on hold for more than 18 minutes before, today my airtime ran out. This is total bull**** !!! Somebody needs to call me today not tomorrow or any other time, the 7 days delivery time has gone. I am disgusted to say the least !!! somebody needs to pay for all the airtime i have wasted calling you guys, you treat people like **** !!!
MK
Mizah K's updateReviewer Update
08 May 2020, 08:47Just check how many times i have been sending emails to your support lines, NO response whatsoever, what kind of nonsense is that ?
MK
Mizah K's update08 May 2020, 08:47
Reviewer Update
Just check how many times i have been sending emails to your support lines, NO response whatsoever, what kind of nonsense is that ?
MK
Mizah K's updateReviewer Update
08 May 2020, 13:57The name of the manager who was going to call back is Edwin Sehole, he didnt... The consultant was Thalitha Chema, very unhelpful, put me on hold for more than 11 minutes, i was given a name of another manager Busi Radebe or Hadebe, she never even bothered to call.
MK
Mizah K's update08 May 2020, 13:57
Reviewer Update
The name of the manager who was going to call back is Edwin Sehole, he didnt... The consultant was Thalitha Chema, very unhelpful, put me on hold for more than 11 minutes, i was given a name of another manager Busi Radebe or Hadebe, she never even bothered to call.
MK
Mizah K's updateReviewer Update
18 May 2020, 12:21 Online order #MAK***This refund is going for 18 working days, and is the issue about your staffing ? Its really not acceptable.
MK
Mizah K's update18 May 2020, 12:21
Reviewer Update
Online order #MAK***This refund is going for 18 working days, and is the issue about your staffing ? Its really not acceptable.