Bad service

Makro SA and Samsung South Africa<br> <br> I have never experienced SUCH bad after sale and product quality. I bought a samsung washer dryer combo from Makro, Woodmead in December 2015. The machine was delivered and installed. I had a full 2 month of work pleasure from this machine. It started showing the E1 error. Calling Samsung Support they stated that its very common error with their machines. After a month of calling back and forth, they ask that i log a service call with Makro woodmead. This was the beginning of March 2016. This were the worst client experience I ever had come to light! I spoke to Glory and she never logged my calls and took week to sort out. Every time i had to resort in asking for a manager before something gets done. After 7 calls a samsung technician come out. He was jn such a hurry and not very helpful. He gave a job report and said just let them give you a new one. Now to get makro to exchange the machine and pick up the new one. After I spoke to the same \glory\" 5 times and a week later with a lot of \"ooo sorry come in and get the new one\" and \"we have one we can exchange but it has a dent and a scratch\"! I had to ask \"TIM\" the manager to sort this out. He sa"