Bad service

Customer placed an online order with Makro, and it has been 3 days with no delivery received. Customer called Makro and was informed that the order had not yet been dispatched. They then requested that the order not be handed over to the courier as they would not be available to receive it. The agent confirmed that the customer could collect the order in-store instead.

However, upon arriving at Makro, the customer was told that the order left on the 22nd of July, directly contradicting the earlier information provided.

This is the second time the customer has experienced such poor service and miscommunication. They are frustrated by the incompetence and lack of coordination between departments, and they demand urgent clarity and resolution regarding