Bad Service...

On the 10th of January 2022 I placed an online order with Makro for a water filter replacement and on the 12th January I received a delivery only to find that it is not what I ordered, I immediately called the customer support and logged a return request and to also be delivered what I have ordered. The mistake was on their side cause they dispatched the wrong item to myself. I followed all the steps required for the return and to receive my order. Around the 14th or 17th Jan the incorrect order was returned to them which they confirmed to have received it and till this day I am still waiting on my replacement water filter. This has cost me a very huge inconvenience cause now I have resorted in buying water while I wait for them to fix their mess.