Bad Service

I placed an online order with Makro on 17 October 2022, the product was only available online and I paid a fee for delivery which was not an issue. On 19 October 2022 I received an email and SMS from Makro indicating that my order has been dispatched and collected by the courier company and should expect it by 04 Nov 2022. To date have not received my order, I have requested a refund from Makro and my email has not been responded nor have I received any communication from their so-called courier service. Making use of Makro's online service is a nightmare!