Bad service

Went to Strubensvalley Macro regarding my Gift card. Met a lady Ella who assisted me I lost my Gift card that had R 600 in it , She promised to fix my issue between 2 and 3 days.

It took over 8 days for the issue to be sorted , instead of taking accountability for their action , i was told to wait by Irene Ndaba

What annoys me is the arrogance and not listening skills from Irene . Another lady in the accounts or front desk told me sometimes it takes months for gift card to be sorted insinuating that i was making a fuss for nothing

My question is who will pay me , my petrol , my work time wasted on their incompetency . They then told me because they work shifts , there are people who should have followed up and nothing was done

Am disgusted by macro ***