KM
Komane M
1 reviews | Active since Dec 2014
20 Jun 2022, 13:07
Bad service
I takes them over 20 days, 15 calls, emails and counting to refund me. The call centre is useless as you are put on-hold until you line is cut off. supervisors and managers avoid taking queries. their escalation emails are not even read. what a bunch of lies and excuses you are told every time you enquire.
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Replies (3)KM
Komane M's updateReviewer Update
20 Jun 2022, 20:06The time you took responding to my review should have been the time you really check when are you paying back my money and stop with BS. cleaning your image is all you are doing and not pushing for payment to be made. Ask all your call centre employees who took my +5 calls this morning, your people are ignoring calls and/or putting us on hold for hours.
KM
Komane M's update20 Jun 2022, 20:06
Reviewer Update
The time you took responding to my review should have been the time you really check when are you paying back my money and stop with BS. cleaning your image is all you are doing and not pushing for payment to be made. Ask all your call centre employees who took my +5 calls this morning, your people are ignoring calls and/or putting us on hold for hours.
KM
Komane M's updateReviewer Update
23 Jun 2022, 12:405 days and still counting., no update provided... what a joke this store is when it comes to customer service
KM
Komane M's update23 Jun 2022, 12:40
Reviewer Update
5 days and still counting., no update provided... what a joke this store is when it comes to customer service
KM
Komane M's updateReviewer Update
28 Jun 2022, 13:22A week after still no update or property reply and not this automated robot replies we are subjected to.
There i was excited to receive a call from Makro hoping they were going to tell me good news on my long awaited refund, only to be told it a member of the Makro Hellopeter team. funny that they don't even follow-up with their colleagues before call customers, i guess they are just ticking boxes. how do you call a complainant without fact while having a reference number at your disposal. another proof that Makro is full of it. Day 26 and counting...
There i was excited to receive a call from Makro hoping they were going to tell me good news on my long awaited refund, only to be told it a member of the Makro Hellopeter team. funny that they don't even follow-up with their colleagues before call customers, i guess they are just ticking boxes. how do you call a complainant without fact while having a reference number at your disposal. another proof that Makro is full of it. Day 26 and counting...
KM
Komane M's update28 Jun 2022, 13:22
Reviewer Update
A week after still no update or property reply and not this automated robot replies we are subjected to.
There i was excited to receive a call from Makro hoping they were going to tell me good news on my long awaited refund, only to be told it a member of the Makro Hellopeter team. funny that they don't even follow-up with their colleagues before call customers, i guess they are just ticking boxes. how do you call a complainant without fact while having a reference number at your disposal. another proof that Makro is full of it. Day 26 and counting...
There i was excited to receive a call from Makro hoping they were going to tell me good news on my long awaited refund, only to be told it a member of the Makro Hellopeter team. funny that they don't even follow-up with their colleagues before call customers, i guess they are just ticking boxes. how do you call a complainant without fact while having a reference number at your disposal. another proof that Makro is full of it. Day 26 and counting...