DR
Duvan R
1 reviews | Active since May 2022
21 Jun 2024, 08:07
Bad service
Placed an order and was notified of a delivery date.
Spent the whole day at delivery location to facilitate the delivery, and received no communication regarding any delay etc. Product is still not delivered 2 days post delivery date.
****py service.
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Replies (2)DR
Duvan R's updateReviewer Update
24 Jun 2024, 09:37Absolutely unbelievable.
After receiving a call from a representative claiming that the matter had been escalated, I neturally expected a resolution. Instead, Makro, out of their own disorientation, sent my fiancé an email asking for an update on when the order would be dispatched. To add insult to injury, this morning we received another call stating that there was no response from the supplier and that the order would be canceled. Are you kidding me?
It’s clear that Makro has no real escalation process in place—just a pathetic, token email to the supplier. There is absolutely no desire or effort to resolve customer issues and disputes. It’s infuriating to see such incompetence. How can a company this large fail so miserably at basic customer service?
This is outright pathetic.
After receiving a call from a representative claiming that the matter had been escalated, I neturally expected a resolution. Instead, Makro, out of their own disorientation, sent my fiancé an email asking for an update on when the order would be dispatched. To add insult to injury, this morning we received another call stating that there was no response from the supplier and that the order would be canceled. Are you kidding me?
It’s clear that Makro has no real escalation process in place—just a pathetic, token email to the supplier. There is absolutely no desire or effort to resolve customer issues and disputes. It’s infuriating to see such incompetence. How can a company this large fail so miserably at basic customer service?
This is outright pathetic.
DR
Duvan R's update24 Jun 2024, 09:37
Reviewer Update
Absolutely unbelievable.
After receiving a call from a representative claiming that the matter had been escalated, I neturally expected a resolution. Instead, Makro, out of their own disorientation, sent my fiancé an email asking for an update on when the order would be dispatched. To add insult to injury, this morning we received another call stating that there was no response from the supplier and that the order would be canceled. Are you kidding me?
It’s clear that Makro has no real escalation process in place—just a pathetic, token email to the supplier. There is absolutely no desire or effort to resolve customer issues and disputes. It’s infuriating to see such incompetence. How can a company this large fail so miserably at basic customer service?
This is outright pathetic.
After receiving a call from a representative claiming that the matter had been escalated, I neturally expected a resolution. Instead, Makro, out of their own disorientation, sent my fiancé an email asking for an update on when the order would be dispatched. To add insult to injury, this morning we received another call stating that there was no response from the supplier and that the order would be canceled. Are you kidding me?
It’s clear that Makro has no real escalation process in place—just a pathetic, token email to the supplier. There is absolutely no desire or effort to resolve customer issues and disputes. It’s infuriating to see such incompetence. How can a company this large fail so miserably at basic customer service?
This is outright pathetic.
DR
Duvan R's updateReviewer Update
24 Jun 2024, 09:39Absolutely unbelievable.
After receiving a call from a representative claiming that the matter had been escalated, I naturally expected a resolution. Instead, Makro, in their unorganised state, sent my fiancé an email asking for an update on when the order would be dispatched. To add insult to injury, this morning we received another call stating that there was no response from the supplier and that the order would be canceled. Are you kidding me?
It’s clear that Makro has no real escalation process in place—just a pathetic, token email to the supplier. There is absolutely no desire or effort to resolve customer issues and disputes. It’s infuriating to see such incompetence. How can a company this large fail so miserably at basic customer service?
This is outright pathetic.
After receiving a call from a representative claiming that the matter had been escalated, I naturally expected a resolution. Instead, Makro, in their unorganised state, sent my fiancé an email asking for an update on when the order would be dispatched. To add insult to injury, this morning we received another call stating that there was no response from the supplier and that the order would be canceled. Are you kidding me?
It’s clear that Makro has no real escalation process in place—just a pathetic, token email to the supplier. There is absolutely no desire or effort to resolve customer issues and disputes. It’s infuriating to see such incompetence. How can a company this large fail so miserably at basic customer service?
This is outright pathetic.
DR
Duvan R's update24 Jun 2024, 09:39
Reviewer Update
Absolutely unbelievable.
After receiving a call from a representative claiming that the matter had been escalated, I naturally expected a resolution. Instead, Makro, in their unorganised state, sent my fiancé an email asking for an update on when the order would be dispatched. To add insult to injury, this morning we received another call stating that there was no response from the supplier and that the order would be canceled. Are you kidding me?
It’s clear that Makro has no real escalation process in place—just a pathetic, token email to the supplier. There is absolutely no desire or effort to resolve customer issues and disputes. It’s infuriating to see such incompetence. How can a company this large fail so miserably at basic customer service?
This is outright pathetic.
After receiving a call from a representative claiming that the matter had been escalated, I naturally expected a resolution. Instead, Makro, in their unorganised state, sent my fiancé an email asking for an update on when the order would be dispatched. To add insult to injury, this morning we received another call stating that there was no response from the supplier and that the order would be canceled. Are you kidding me?
It’s clear that Makro has no real escalation process in place—just a pathetic, token email to the supplier. There is absolutely no desire or effort to resolve customer issues and disputes. It’s infuriating to see such incompetence. How can a company this large fail so miserably at basic customer service?
This is outright pathetic.