Bad Service

On Thursday the 7th of January I reported my Broken Samsung washing machine which was still under the extended warranty that I purchased. 2 weeks later my machine has still not been picked up for repairs! I suggest that the sales people at Makro, warn customers of the unacceptable long period that it will take to get repairs done when they sell the extended warranty to them. To expect that a family of 5 cope without a washing machine for weeks is absolutely ridiculous! I will never purchase another extended warranty from Makro again. The service is shocking!