Bad service

I did a quote last week got the amount, it was paid last week. Recieved a email yesterday saying here is no clour ink.Today came to Woodhead ro collect my things got her at past 12. Then came the trouble I asked them so cause u don't have the ink what happens was advised will get a credit on my card cool cause we could buy something else. Was send from pillar to post just for us to get another phone and pay the difference. It like nobody know they job or what must be done. We only got out out the store now at 14:15 and to me that's very bad customer service cause really at a shop nearly for 2 hours.