BM
Boitumelo M
1 reviews | Active since Oct 2016
22 Dec 2025, 20:34
Bad service
I am disappointed with Makro online service, I have purchased items online my money was deducted from my bank account however the system said not order. I sent a query on the 14th of December, even today I am still waiting. Can someone assist me this is the query number [#2247S]
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Replies (4)BM
Boitumelo M's updateReviewer Update
02 Jan 2026, 20:56I am disappointed in how you are handling my online query, the service is bad. I have been sending emails back and forth since the 14th of December, even today I have not received my refund. Why am I being punished for an online I am frustrated already.
I submitted all required documents for a refund still nothing. The service is bad especially coming from such a big and trusted retail store. I am highly disappointed. You have inconvenienced my whole festive season and also still frustrating me because now I have to go through this emotional and draining process of always asking to when am I being refunded. Do you understand how its like for your money to be taken without receiving the service? Also to have to beg for the money to be refunded?
I submitted all required documents for a refund still nothing. The service is bad especially coming from such a big and trusted retail store. I am highly disappointed. You have inconvenienced my whole festive season and also still frustrating me because now I have to go through this emotional and draining process of always asking to when am I being refunded. Do you understand how its like for your money to be taken without receiving the service? Also to have to beg for the money to be refunded?
BM
Boitumelo M's update02 Jan 2026, 20:56
Reviewer Update
I am disappointed in how you are handling my online query, the service is bad. I have been sending emails back and forth since the 14th of December, even today I have not received my refund. Why am I being punished for an online I am frustrated already.
I submitted all required documents for a refund still nothing. The service is bad especially coming from such a big and trusted retail store. I am highly disappointed. You have inconvenienced my whole festive season and also still frustrating me because now I have to go through this emotional and draining process of always asking to when am I being refunded. Do you understand how its like for your money to be taken without receiving the service? Also to have to beg for the money to be refunded?
I submitted all required documents for a refund still nothing. The service is bad especially coming from such a big and trusted retail store. I am highly disappointed. You have inconvenienced my whole festive season and also still frustrating me because now I have to go through this emotional and draining process of always asking to when am I being refunded. Do you understand how its like for your money to be taken without receiving the service? Also to have to beg for the money to be refunded?
BM
Boitumelo M's updateReviewer Update
02 Jan 2026, 20:56Bad
BM
Boitumelo M's update02 Jan 2026, 20:56
Reviewer Update
Bad
BM
Boitumelo M's updateReviewer Update
03 Jan 2026, 13:30Good day
Can I be part of the conversation in regard to the email sent. I want to be on the loop. Please cc me so I can see the progress. The waiting is overdue now.
My email is ***
Can I be part of the conversation in regard to the email sent. I want to be on the loop. Please cc me so I can see the progress. The waiting is overdue now.
My email is ***
BM
Boitumelo M's update03 Jan 2026, 13:30
Reviewer Update
Good day
Can I be part of the conversation in regard to the email sent. I want to be on the loop. Please cc me so I can see the progress. The waiting is overdue now.
My email is ***
Can I be part of the conversation in regard to the email sent. I want to be on the loop. Please cc me so I can see the progress. The waiting is overdue now.
My email is ***
BM
Boitumelo M's updateReviewer Update
16 Jan 2026, 10:08Good day Makro.
Its now the 16th of January. Still waiting for my refund. Only one invoice was paid the other one was not paid. How inconvenient. So what must happen exactly for all my money to be paid? I have been sending emails up and down even went to Facebook. No one is willing to do their job and resolve my query. Your emotionally draining me. I am still in disbelief that a whole big Massmart owned company is failing to resolve a 2025 issue.
Its now the 16th of January. Still waiting for my refund. Only one invoice was paid the other one was not paid. How inconvenient. So what must happen exactly for all my money to be paid? I have been sending emails up and down even went to Facebook. No one is willing to do their job and resolve my query. Your emotionally draining me. I am still in disbelief that a whole big Massmart owned company is failing to resolve a 2025 issue.
BM
Boitumelo M's update16 Jan 2026, 10:08
Reviewer Update
Good day Makro.
Its now the 16th of January. Still waiting for my refund. Only one invoice was paid the other one was not paid. How inconvenient. So what must happen exactly for all my money to be paid? I have been sending emails up and down even went to Facebook. No one is willing to do their job and resolve my query. Your emotionally draining me. I am still in disbelief that a whole big Massmart owned company is failing to resolve a 2025 issue.
Its now the 16th of January. Still waiting for my refund. Only one invoice was paid the other one was not paid. How inconvenient. So what must happen exactly for all my money to be paid? I have been sending emails up and down even went to Facebook. No one is willing to do their job and resolve my query. Your emotionally draining me. I am still in disbelief that a whole big Massmart owned company is failing to resolve a 2025 issue.