Bad service

Hi Makro

I am a highly disappointed customer for Makro. i bought 2 phones at makro and my other phone couldn't connect on wifi. i returned to the store and was told i can't exchange or get a refund for a 4 days old phone. i walked in on returns from 9am and left 1 PM. They called the manager for me and he said can also bring my wifi from home for him to assess and I asked how can I bring fiber connected home to the store? l told them I don't mind if they give me any phone even lesser than that so that I will have communication or upgrade even to a phone worth more than the samsung A30 so that I will have communication and to my surprise was told there is a handling fee 20% of buying a default phone which needs 5_7working days to be assessed. I am disappointed and frustrated with such a poor service and taking advantage of customers. It will be a worst decision to buy a phone at any Makro Store. They told me CPA allows them not to do returns or exchanges for phones and I asked for the document that clearly states that I can't exchange a phone within 4 days and the 2nd manager said she needs more time to search for the document on the computer. I waited more than 3hrs and she couldn't show me the document.