BAD SERVICE

Feeling extremely frustrated with Makro. I bough 10 floor fans October last year. 1 became faulty and when I called Makro I was told it is under warranty and I can get a replacement. I call again Makro Woodmead and they proceed to tell me no I must bring it in to the store and it must go in for repairs. I call this week and they say I can collect it this week, I call this morning and the rudest agent puts the phone down in my ear. I call Makro Woodmead and get told it is ready at the supplier but will be collected next week Wednesday only. After spending almost R9000.00 on theses fans, you would think customer service would be a little better? I want a new fan or my repaired fan TODAY. I am tired of waiting, wasting airtime, time and money. Makro should have replaced the fan to start with.