CG
Christopher G
1 reviews | Active since Feb 2019
20 Feb 2019, 11:25
Bad service
Most useless after sales service!!!! After phoning Makro online and not getting a response I took my Dryer back to Makro and was send back home with it and had to get Samsung's technicians out my myself to check the the dryer only to find that the dryer has a factory fault and still haven't heard from Samsung or Makro on what is going on and still sitting with a dryer of R11000 that is not working!!!
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Replies (1)
Makro's replyOfficial
20 Feb 2019, 11:53Good day Christopher
Thank you for bringing this matter to our attention.
I’m sorry that there wasn’t anyone to assist you when you visited our store and for the overall service.
I have already escalated this issue so that it can be looked into. Once feedback becomes available we will then let you know.
My apologies again for the inconvenience caused.
Kind regards
Otsiele Boikanyo
Thank you for bringing this matter to our attention.
I’m sorry that there wasn’t anyone to assist you when you visited our store and for the overall service.
I have already escalated this issue so that it can be looked into. Once feedback becomes available we will then let you know.
My apologies again for the inconvenience caused.
Kind regards
Otsiele Boikanyo
Best regards,
Makro's reply20 Feb 2019, 11:53
Official
Good day Christopher
Thank you for bringing this matter to our attention.
I’m sorry that there wasn’t anyone to assist you when you visited our store and for the overall service.
I have already escalated this issue so that it can be looked into. Once feedback becomes available we will then let you know.
My apologies again for the inconvenience caused.
Kind regards
Otsiele Boikanyo
Thank you for bringing this matter to our attention.
I’m sorry that there wasn’t anyone to assist you when you visited our store and for the overall service.
I have already escalated this issue so that it can be looked into. Once feedback becomes available we will then let you know.
My apologies again for the inconvenience caused.
Kind regards
Otsiele Boikanyo
Best regards,