Bad service

We received approval for Makro credit for liquor department via email and we asked our representative Tshepo Setai to find out if it still stands and he confirmed that it does that we only need a card from them to be printed and some forms that we signed me and my husband that was two weeks ago . When I send messages asking about the process no response and then he sent his managers numbers to both of us . Managers name is Dinesh Reddy whom my husband contacted and to get story short he's behaving like Tshepo you never get feed back they're always looking for Fatima at head office for two weeks they can't get hold of her. I also requested tax invoices last month from Tshepo nothing presented then went to back office requested them again from them still nothing. Makro vaal service is bad and they're are dealing with businesses and they don't seem to care about their customers business at all. I'm very disappointed with them