SK
Shade K
1 reviews | Active since Jan 2016
08 Feb 2019, 14:02
Bad service
Great products and prices with the worst service. Don't even bother with the website because the stock is never correct and don't bother calling to find out if it's correct because nobody there has a clue.
I found what I want on the site, and the site said it's in stock. After a long frustrating call to find out about delivery they said it's not in stock. Later my brother called and they told him it is in stock and after he drove all the way there for me they told him it's out of stock.
That's pathetic, it's supposed to be top 3 in SA and it seems they don't even want you to buy from them. Needs new management and a better website.
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Replies (2)
Makro's replyOfficial
08 Feb 2019, 14:41Good Day Shade, Thank you for bringing this to our attention. I’m sorry you had to experience this type of service. I can assure you that this is certainly not what we want happening to any of our customers. We at Makro strive to make sure that customers are assisted in the best way possible to ensure that all customers are getting the service they deserve. In this case, we will try our best to source the item for you or find an alternative to match your needs. We will have our team look into this so that corrective measures are put in place to better our customer experience. and Revert back to you. Regards, Tebogo koitsioe
Best regards,
Makro's reply08 Feb 2019, 14:41
Official
Good Day Shade, Thank you for bringing this to our attention. I’m sorry you had to experience this type of service. I can assure you that this is certainly not what we want happening to any of our customers. We at Makro strive to make sure that customers are assisted in the best way possible to ensure that all customers are getting the service they deserve. In this case, we will try our best to source the item for you or find an alternative to match your needs. We will have our team look into this so that corrective measures are put in place to better our customer experience. and Revert back to you. Regards, Tebogo koitsioe
Best regards,
SK
Shade K's updateReviewer Update
08 Feb 2019, 20:47I am looking for the Empisal creations sewing machine, you have it advertised for R1699. I need it delivered to Adelaide, eastern cape because my brother will not go back to Makro again to get it for me because of what happened last time. Is it possible to get one to me? You can email me at ***.
SK
Shade K's update08 Feb 2019, 20:47
Reviewer Update
I am looking for the Empisal creations sewing machine, you have it advertised for R1699. I need it delivered to Adelaide, eastern cape because my brother will not go back to Makro again to get it for me because of what happened last time. Is it possible to get one to me? You can email me at ***.