Bad service

Order number: MAK ********** Good day

It is today 10 days when I have order and PAY for the washing mashine and I do not have any info when I can come and collect it. I have phoned on Friday 30 November 2 ********** 600 999 to enquire about the order and the lady said that they are still prosessing it.

Since Friday I have not receive any confirmation or info about my order. As said in the confirmation letter that we must not go to Silver Lakes before the time, I went yesterday just to look perhaps if the washing machine is not there but with out no luck!!

It is sad to say that this is unaceptable from Makro to keep my in the dark about my order and which has been PAID!!!

If I do not get any confirmation by this afternoon I will communicate with the media about the useless customer service of Makro. At Silverlakes is this washing machine in stock, why can I not get one at the store?????