BAD SERVICE

I purchased a Ryobi generator yesterday. The unit is not working, so i get told today net even 24 hours later that i can not get my money back as "power tools" needs to get assessment first!! i was not told this by the sales staff when purchasing the unit!! i was told by there manager that i would receive a call within today and like always no call!!

they are very eager to take your money but the service after is super poor!!!

i work in retail myself and customer service should be the best at all times!!! what happen to 7 days money back if the unit is faulty!!!