Bad service

Its almost 11 days since i bought a braaistand online, haven’t received it till todate. Spoke to so many people but no one helped me. They misruted my parcel even thou i called the store after receiving the tracking number MAK963648. Dawn Wing the where not interested in helping me to get my parcel even thou i told them needed the parcel by Sartuday. All i want is my money back and please don’t tell me to wait or say you will give me a voucher, all i need is my money back