Bad service

Re: Bad service from Makro Springfield branch, Durban 1) Whirlpool Microwave Jet Chef Microwave 311 Silver JT469/SL 2) Defy 6 plate Gas stove

We purchase the microwave 28th May 2017, and the gas stove a day after Black Friday. We have since e-mailed a complaint Feb 10th and 16th and physically been to Makro to complain. We have not received any feedback whatsoever.

Microwave: In brief the microwave suddenly started smoking. Switched off immediately Gas stove: Paid for gas certificate, none received, never used the stove.

Only form of reply are the automatic response from the e-mail. Both items are currently not in use. I have given Makro sufficient information, space and time to at least call (both cell nos provided).

Their ability to remain so deathly silent on the matter is disturbing. Where to from here, perhaps the consumer council will hopefully make a difference?