Bad Service

I ordered a Freezer and Microwave from Makro online and i was told i will be getting my goods on Monday, they contacted me and told me they coming to deliver, i tried calling and i was put on hold for more than 20 minutes and had to hang up, i called again and as i was looking for my Order number the consultant just put the phone down. if this is what you call customer service then i would rather not buy at Makro